Privacy Policy

What this policy covers

This policy explains how 21 Dream Skin collects, uses, stores, and shares personal data when you use our website, mobile app, shop, wallet, skin-analysis features, routines, delivery services, or support.

Information we collect

• Account and profile information, such as your mobile number, name, email, birthday, gender, avatar, language, and sign-in provider.
• Shopping and delivery information, such as cart items, orders, delivery addresses, recipient details, inquiries, and transaction references.
• Skincare information you choose to provide, including facial images used for analysis, analysis results, skin goals, routines, progress, and product preferences.
• Technical information, such as device identifiers, push tokens, app version, IP address, logs, and basic usage information.

How we use information

• Provide accounts, shopping, delivery, wallet, analysis, routine, and support features.
• Process orders and payments, prevent fraud, secure the service, and keep transaction records.
• Personalise product suggestions and skincare guidance when you ask us to.
• Send service messages, order updates, reminders, and marketing where permitted.
• Improve our products, troubleshoot problems, and meet legal obligations.

How we share information

We do not sell your personal data. We share it only when needed to operate the service, fulfil your request, protect users, or comply with the law.

• Service providers that host, secure, analyse, or support our systems.
• Payment providers, mobile-money networks, couriers, and delivery partners involved in your transaction.
• Professional advisers, regulators, courts, or authorities where disclosure is lawful and necessary.
• A successor organisation if the business is reorganised, merged, or sold, subject to appropriate protections.

Storage, transfers, and retention

We keep personal data only for as long as reasonably necessary for the purposes described here, including providing the service, resolving disputes, preventing fraud, and meeting legal or accounting requirements.

Some service providers may process data outside Tanzania. Where that happens, we use appropriate contractual, organisational, and legal safeguards for cross-border transfers.

Your choices and rights

Subject to applicable law, you may ask to access, correct, erase, restrict, or receive a copy of your personal data; object to certain processing; withdraw consent; or complain about how your data is handled. You can also manage notification and device permissions in your device settings.

We may need to verify your identity before completing a request. You may also lodge a complaint with Tanzania's Personal Data Protection Commission.

Security and children

We use reasonable technical and organisational measures designed to protect personal data. No system is completely secure, so please also protect access to your device and account.

Our services are not directed to children under 13. A minor should use the service only with the involvement of a parent or guardian where required.

Changes and contact

We may update this policy as our services or legal obligations change. The latest version and effective date will always appear on this page.

Privacy questions and rights requests can be sent through the official support details available in the 21 Dream Skin app or at 21dreamskin.com.