Privacy Policy

What this policy covers

This policy explains how 21 Dream Skin collects, uses, stores, and shares personal data when you use our website, mobile app, shop, wallet, routines, progress journal, delivery services, or support chat.

Information we collect

• Account and profile information: your mobile number, name, email, birthday, gender, profile photo, language, and the sign-in provider you use (Apple or Google).
• Shopping and delivery information: cart items, saved products, orders, delivery addresses and the map pin you place for them, recipient details, special requests and the product photos you attach, and transaction references.
• Location: when you use the locate button on the address map, we use your device's current location to place the pin. We only ask while you are using that screen, never in the background, and we save only the address you confirm.
• Skincare information you choose to give us: your answers to the routine questionnaire (such as skin type, concerns, goals, budget, and, if you choose to answer, whether you are pregnant or breastfeeding), your routines, the products you use, check-ins, notes, and reminder times.
• Progress photos: photos you take in your private journal, and which routine you were using when you took each one.
• Reviews, chat, and reports: product reviews you write, messages and images you send to our support team, and any reviews you report or people you block.
• Wallet and payments: your wallet balance, top-ups, withdrawals, and payment history. Mobile-money payments are processed by our payment providers; we never see or store your mobile-money PIN.
• Technical information: device identifiers, push notification tokens, app version, IP address, and server logs needed to run and secure the service.

Your progress photos

Journal photos are for you. They are not shown to other customers, and we do not analyse, score, or rate your face or skin. Each photo is stored under a long, random link that is never listed anywhere; the app loads it only for you.

You can delete any photo, or all of them, at any time from My Journey or from Profile > My activity > Privacy.

How we use information

• Run your account, the shop, delivery, the wallet, routines, the progress journal, and support chat.
• Process orders and payments, arrange delivery, and call you before dispatch to confirm your address and delivery price.
• Build routines and product suggestions from your questionnaire answers when you ask us to.
• Send service messages, order and delivery updates, and the routine reminders you set. Marketing messages are sent only where permitted, and you can turn notifications off in your device settings.
• Keep the service safe: prevent fraud, review reported content, and act on abuse.
• Fix problems, improve the service, and meet our legal and accounting obligations.

What other customers can see

When you write a product review, your rating, comment, name, and profile photo are shown to other customers on that product. You can delete your review at any time.

Nothing else about you — your orders, routines, photos, chats, or contact details — is shown to other customers.

How we share information

We do not sell your personal data, and we do not use third-party advertising or tracking tools in the app. We share data only when it is needed to run the service, fulfil your request, protect users, or comply with the law.

• Payment providers and mobile-money networks that process your top-ups, withdrawals, and payments.
• Our delivery partner, which receives the recipient name, phone number, and delivery address for your order.
• Service providers that host our systems, store images, send push notifications, and verify your mobile number over WhatsApp.
• Apple or Google, when you choose to sign in with them.
• Professional advisers, regulators, courts, or authorities where disclosure is lawful and necessary.
• A successor organisation if the business is reorganised, merged, or sold, subject to appropriate protections.

Storage, transfers, and retention

We keep personal data only for as long as reasonably necessary for the purposes described here, including providing the service, resolving disputes, preventing fraud, and meeting legal or accounting requirements.

Some service providers may process data outside Tanzania. Where that happens, we use appropriate contractual, organisational, and legal safeguards for cross-border transfers.

Deleting your account

You can delete your account in the app from Profile > My activity > Privacy > Delete account.

When your account is deleted, we remove your profile, sign-in links, addresses, routines, questionnaire answers, progress photos, reviews, chats, and reports. Records we must keep by law, such as orders and wallet transactions, are kept without your contact details.

Your choices and rights

Subject to applicable law, you may ask to access, correct, erase, restrict, or receive a copy of your personal data; object to certain processing; withdraw consent; or complain about how your data is handled. You can also manage camera, location, and notification permissions in your device settings.

We may need to verify your identity before completing a request. You may also lodge a complaint with Tanzania's Personal Data Protection Commission.

Security and children

We use reasonable technical and organisational measures designed to protect personal data. No system is completely secure, so please also protect access to your device and account.

Our services are not directed to children under 13. A minor should use the service only with the involvement of a parent or guardian where required.

Changes and contact

We may update this policy as our services or legal obligations change. The latest version and date will always appear on this page.

Privacy questions and rights requests: baraka@21dreamskin.com, or through support chat in the 21 Dream Skin app.